Can I change the payment method after my MaxxTooling order is confirmed?
A payment-method change may be possible depending on the original method, with arrangements made by contacting MaxxTooling...
Support
Frequently Asked Questions
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Logistics
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Does MaxxTooling match competitors' prices?
MaxxTooling does not normally match competitors’ prices and offers North American stock, technical support, and customized workholding...
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Where are MaxxTooling components and System 3R-compatible pallets manufactured?
Cast pallet blanks come from Taiwan and Performance Pallet blanks from China, with grinding or finishing performed by MaxxTooling...
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How are MaxxTooling products packaged for shipping?
MaxxTooling uses protective cases, plastic cases, or cardboard packaging depending on the product...
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Can MaxxTooling provide a commercial invoice for customs clearance?
Contact MaxxTooling to request a commercial invoice for customs clearance...
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Are MaxxMacro products original System 3R parts or compatible alternatives?
MaxxMacro and MaxxMagnum are MaxxTooling-manufactured alternatives compatible with the corresponding System 3R systems, rather than original OEM parts...
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Can I apply a MaxxTooling credit memo to an open invoice?
A credit memo can be applied to an open invoice when the credit is noted on the remittance...
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Why can't I copy most text from the MaxxTooling website?
MaxxTooling restricts website copying to protect descriptions and images, while SKUs remain copyable for product identification and ordering...
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Can MaxxTooling refund my credit card payment and charge it again when the order ships?
Credit cards are charged at purchase, and refunding then charging again incurs an additional processing fee...
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How can I obtain a bank confirmation letter for MaxxTooling's banking details?
Request a bank confirmation letter for MaxxTooling’s banking details through website chat or email...
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How can I obtain MaxxTooling's company name, tax ID, and registered location for customs clearance?
Request MaxxTooling’s company name, tax ID, and registered location for customs clearance through website chat or email...
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Does MaxxTooling offer an Erowa Combi-compatible chuck that accepts ITS and Coin tooling?
MaxxTooling does not offer a Combi-compatible chuck for both ITS and Coin tooling, while Maxx-ER tooling is compatible with Erowa ITS...
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How can I find a local MaxxTooling distributor?
MaxxTooling sells directly and through distributors, including industrial suppliers and machine-tool dealers that may serve your area...
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Does MaxxTooling ship internationally?
MaxxTooling ships internationally...
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Why is tracking information unavailable after my MaxxTooling order has shipped?
Tracking becomes available after an order reaches UPS domestic shipping, while transfers through Michigan and customs can delay updates...
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Does MaxxTooling charge tariffs on orders delivered in the USA?
Orders delivered domestically from MaxxTooling’s Michigan warehouse do not receive a separate tariff charge under the stated fulfillment policy...
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Does MaxxTooling accept PayPal?
MaxxTooling does not accept PayPal, with credit cards, qualifying wire transfers, and checks available as alternative payment methods...
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Can I pay for a MaxxTooling order by international wire transfer?
Wire transfers are available above USD 500, while smaller orders use credit cards and orders of exactly USD 500 require confirmation...
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How can I get a shipping cost estimate for my MaxxTooling order?
Provide your delivery address for a shipping quote, with MaxxTooling rates stated as 80% below UPS listed rates...
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Can I pay for a MaxxTooling order in my local currency?
Pay in your local currency by completing payment via credit card at checkout...
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How long are MaxxTooling quoted prices valid?
MaxxTooling quoted prices are valid for 15 days...
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How do I add a tax-exemption certificate to my MaxxTooling account?
Submit a tax-exemption certificate through MaxxTooling website chat or email to have it associated with your customer account...
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Does MaxxTooling provide VAT invoices?
MaxxTooling does not provide VAT invoices because it does not collect VAT...
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Can I obtain solid CAD or STEP models for machine layout and simulation?
Solid CAD or STEP models are available from MaxxTooling upon request for machine layout and simulation...
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Are MaxxTooling product renders protected by copyright?
MaxxTooling product renders are proprietary content, so obtain written authorization before copying, modifying, or using them in third-party marketing...
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Are MaxxTooling products compatible with other manufacturers' 52 and 96 zero-point systems?
Use the other manufacturer’s pull studs when mounting a MaxxZPS vise on that manufacturer’s zero-point base...
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What is MaxxTooling?
MaxxTooling is a Canadian manufacturer founded in 2015 that supplies workholding systems for machining and EDM customers worldwide...
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Are MaxxTooling workholding products compatible with System 3R and Erowa?
MaxxTooling offers MaxxMacro products for System 3R tooling and Maxx-ER products for Erowa tooling...
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Can MaxxTooling modify a product or manufacture custom workholding?
MaxxTooling can modify existing products or manufacture custom parts for specific machining requirements...
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How can I obtain CAD models and technical documents for MaxxTooling products?
Request product CAD models or technical documents from MaxxTooling through website chat or by email...
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What warranty does MaxxTooling provide for its products?
MaxxTooling products have a 12-month warranty...
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Which MaxxTooling products include a quality certificate?
Some masters, gauges, and probes include quality certificates confirming compliance with technical requirements and MaxxTooling’s certified quality system...
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What is MaxxTooling's return policy if a product does not meet my expectations?
MaxxTooling offers a 30-day money-back guarantee, with returns arranged by contacting the company...
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How do I return a MaxxTooling product using the RMA process?
Request an RMA before returning a product and follow the supplied instructions, noting that shipping deductions or restocking fees may apply...
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What are the shipping and production lead times for MaxxTooling products?
In-demand stocked products offer next-day shipping, out-of-stock products typically take 2–4 weeks, and custom products may take longer...
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How can I obtain international shipping rates for a MaxxTooling order?
Enter the delivery address at checkout or request a quote to obtain international shipping rates for the products ordered...
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How do I check the status of my MaxxTooling order?
Check order status through the website chat or contact MaxxTooling with your order number for processing and shipment information...
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What is MaxxTooling's cutoff time for same-day shipping?
Same-day shipping closes at 2 pm EST Monday through Thursday and noon EST Friday, with later orders processed the next business day...
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Does MaxxTooling offer product demonstrations or a showroom?
MaxxTooling has no showroom or scheduled demonstrations, but product videos, technical resources, and direct support help customers evaluate setups...
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Why does my credit card charge exceed the amount on my MaxxTooling invoice?
A credit card provider may add international transaction fees beyond MaxxTooling’s invoiced amount, so compare the invoice and card statement...
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Why are import duties and taxes charged in addition to my shipping quote?
International import duties and taxes are assessed separately from shipping charges and remain the customer’s responsibility when applicable...
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Can I collect my MaxxTooling order in person or through my own carrier?
Customer pickup is unavailable, although shipping on your own UPS account can be arranged with MaxxTooling before dispatch...
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Does MaxxTooling require a minimum order value?
MaxxTooling has no minimum order value, but orders below USD 500 must be paid online by credit card...
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Where is MaxxTooling located, and how are U.S. orders fulfilled?
MaxxTooling is a Canadian company that fulfills orders for customers in the United States from its Michigan location...
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Can MaxxTooling send invoices through QuickBooks, Coupa, or another payment platform?
MaxxTooling supplies PDF invoices or quotes but does not support third-party invoicing and payment platforms such as QuickBooks or Coupa...
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What is the HS code for MaxxTooling products?
The HS code used for MaxxTooling products is 8466.20...
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Who pays import duties, VAT, and taxes on MaxxTooling orders?
Customers are responsible for applicable international import duties, taxes, and VAT, which are separate from MaxxTooling shipping charges...
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Can MaxxTooling quote orders in CAD or other non-USD currencies?
Quotes in CAD or other non-USD currencies can be arranged for orders paid by credit card at purchase...
